Received: 9th January 2022 | Review: 29th May 2022 | Accepted: 5th September 2022
http://doi.org/10.53908/NMMR.300403
Volume 30, Issue-4, July 2022
Abstract
Purpose: Organizational citizenship behavior is significant for enhancing organizational effectiveness. Due to the importance of employee citizenship behaviors for organizations, it is necessary to analyze the impact of the antecedents of citizenship behaviors for promoting such behaviors among employees. This research work has examined the predictive ability of the different dimensions of job satisfaction in eliciting organizational citizenship behaviors among academicians working in private arts and science colleges. The dimensions of job satisfaction taken up for analysis include – salary, workload, physical work environment, interpersonal relationship, leadership style and job security. The dimensions of Organizational citizenship behavior include
– altruism, sportsmanship, conscientiousness, civic virtue and courtesy.
Methodology: Primary and Secondary data were used in this study. The primary data was based on the sample survey conducted among academic staff employed in private arts and science colleges. The sample size for the study is 112. Data was analyzed using Correlation and multiple regression methods using SPSS version 28.
Findings: The results have established job satisfaction as a significant predictor of the organizational citizenship behavior dimensions of sportsmanship, civic virtue and courtesy. Workload was found to have the strongest antecedent ability.
Practical Implication: The results of the study will help educational institutions to better manage the organizational factors that promote job satisfaction among academic staff. Satisfied staff will engage in citizenship behaviours that will strengthen the academic institution.
Originality: This research work has examined and established the predictive ability of job satisfaction in eliciting organizational citizenship behaviours among academic staff. The reciprocity norm of Social Exchange theory which advocates that satisfied employee reciprocate their satisfaction by displaying citizenship behaviour is confirmed in this work.
Keywords: Organizational Citizenship Behaviour, Job Satisfaction, academicians.
Reference
Bolon, D.S. (1997). Organizational Citizenship Behavior Among Hospital Employees: A Multidimensional Analysis Involving Job Satisfaction & Organizational commitment. Hospital & Health Services Administration, 42(2), 221 – 241.
Budiman, A., Anantadjaya, S.P.D., & Prasetyawati, D. (2014). Does job Satisfaction Influence Organizational Citizenship Behavior? An Empirical Study in Selected 4 Star Hotels in Jakarta, Indonesia. Review of Integrative Business & Economics Research, 3(1), 130 – 149.
Chhabra, B., & Mohanty, R.P. (2014).Mediating Role of Organization Commitment in the Relationship between Job Satisfaction and Organizational Citizenship Behavior: A study of Indian IT Professionals. International Journal of Indian Culture and Business Management, 9(4), 449 – 467.
Dong, L.N.T., & Phuong, N.N.D. (2018). Organizational Justice, Job Satisfaction & Organizational Citizenship Behavior in Higher Education Institutions: A Research Proposition in Vietnam. Journal of Asian Finance, Economics & Business, 5(3), 113
– 119. doi: 10.13106/jafeb.2018.vol5no3.113.
Fareed, R., Hassan, W., & Hayat, K. (2016). Linking Organizational Justice to Organizational Citizenship Behavior Mediated by Trust, Job Satisfaction and Commitment. International Journal of Research in IT & Management, 6(11), 83 – 95.
Fatimah, O., Amiraa, A.M., & Halim, F.W. (2011). The Relationship Between Organizational Justice, organizational citizenship behavior and Job Satisfaction. Pertanika Journal of Social Sciences and Research, 19, 115 – 121.
Foote, D.A., Tang, T.L.P., & Jones, J.A. (2008). Job Satisfaction and organizational citizenship behavior – Does Team Commitment makes a Difference in Self Directed Teams?. 46 (6), 933 – 947.
Herminingsih, A., & Kasuri, R. (2018).Personality, Relation to Job Satisfaction and Organizational Citizenship Behavior. European Research Studies Journal, 21(3), 371
– 377.
Heriyadi., Tjahjono, H.K., & Rahayu, M.K.P. (2020). Improving Organizational Citizenship Behavior through Job Satisfaction, Leader-Member Exchange & Work Life Balance.BinusBusiness Review, 11(2), 97 – 104. doi: 10.21512/bbr.v.11i2.6193
Indahyati, N., & Sintaasih, D.K. (2019). The Relation Between Organizational Justice with Job Satisfaction and Organizational Citizenship Behavior. International Journal of Management, IT & Social Sciences, 6(2), 63 – 71.
Katz, D. (1964). The Motivational Basis of Organizational Behavior. Behavioral Science, 9, 131 -133.
Margahana, H., Haryono, S., & Muftasa, Z. (2018). The effects of Job Motivation and Job Satisfaction towards Organizational Citizenship Behavior and its impact on Job Performance of Paramedical Community Health Centers in the City of Bandar Lampung. Journal of Resources Development & Management, 46.
Mohammad, J., Habib, F.Q., & Alias, M.A. (2011). Job Satisfaction & Organizational Citizenship Behavior: An Empirical Study at Higher Learning Institutions. Asian Academy of Management Journal, 16(2), 149 – 165.
Motalebi, P., & Marsap, A. (2020).The Role of Job Satisfaction and Organizational Commitment as a Determinant of Organizational Citizenship Behavior among the Workers of Welfare Organization. SSRG International Journal of Economics & Management Studies, 7(1), 102
Mushtaq, K., Ahmed, M.A., & Warraich, S.M. (2014).A Study on Job Satisfaction, Motivation and Organizational Citizenship Behavior. International Journal of Management Sciences and Business Research, 3(11), 1 – 13.
Nadiri, H., & Tanova, C. (2010). An investigation of the Role of Justice in Turn over intentions, Job Satisfaction & Organizational Citizenship Behavior in Hospitality Industry. International Journal of Hospitality Management, 29, 33 – 41.
NaNan, K., Panich, T., Thipnete, A., & Kulsingh, R. (2016). Influence of Job Charactersitics, Organizational Climate, Job Satisfaction & Employee Engagement that affect the Organizational Citizenship Behavior of Teachers in Thailand. The Social Sciences, 11(18), 4523 – 4533).
Organ, D.W. (1988). A Restatement of the Satisfaction- Performance Hypothesis. Journal of Management, 14, 547- 557.
Organ, D.W. (1997). Organizational Citizenship Behavior: It is Construct Clean up Time. Human Performance, 10(2), 85 – 97.
Organ, D.W., & Ryan, K. (1995).A Meta-Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behaviour. Personnel Psychology, 48, 775-802.
Organ, D.W., & Moorman, R.H. (1993). Fairness and Organizational Citizenship Behavior: What are the connections? Social Justice Journal, 6(1), 5-18.
Pitaloka, E., & Sofia, I.P. (2014).The Affect of Work Environment, Job Satisfaction, Organizational Commitment on Organizational Citizenship Behavior of Internal Auditors. International Journal Of Business, Economics & Law, 5(2), 10 .
Podsakoff, P.M., Ahearne, M., & Mackenzie, S.B. (1997).Organizational Citizenship Behavior and the Quantity and Quality of Work Group performance. Journal of Applied Psychology, 82 (2), 262 – 270.
Prasetio, A.P., Yuniarsih, T., &Ahman, E. (2017).Job Satisfaction, Organizational Commitment and Organizational Citizenship Behavior in State Owned Banking. Universal Journal of Management, 5(1), 32 – 38.
Sahyoni, N.K.T., & Supartha, I.W.G. (2020). The Effect of Organizational Culture, Organizational Commitment & Job Satisfaction on Organizational Citizenship Behavior. American Journal of Humanities and Social Sciences Research, 4(3), 425
– 432.
Saifi., Akbar, I., & Shahzad, K. (2017). The Mediating Role of Job Satisfaction in the Relationship between Organizational Justice and Organizational Citizenship Behavior. Pakistan Journal of Commerce & Social Sciences, 11(1), 126 – 146.
Smith, C.A., Organ, D.W., & Near, J.P. (1983). Organizational Citizenship Behavior: It’s Nature & Antecedents. Journal of Applied Psychology, 68(4), 653 – 663.
Soelton, M., Visano, N.A., Noermijati, N., Ramli, Y., Syah, T.Y.R., & Sari, Y.J. (2020). The Implication of Job Satisfaction that Influence Workers to Practice Organizational Citizenship Behavior in the Work Place. Archives of Business Review, 8(5), 33 – 48. doi: 10.14738/abr.85.8139.
Somech, A., & Ron, I. (2007). Promoting Organizational Citizenship Behavior in Schools: The Impact of Individual & Organizational Chracteristics. Educational Administration Quarterly, 43(1), 38-66.
Talachi, R.K., Gorji, M.B., & Boerhannoeddin, A.B. (2014). An Investigation of the Role of Job Satisfaction in Employees’ Organizational Citizenship Behavior. Coll. Antropol, 38 (2), 429 – 436.
Ummah, S., & Athambawa, S. (2018). Organizational Citizenship Behavior and Job Satisfaction among Non Academic Employees of National Universities in the Eastern Province of Sri Lanka. American Journal of Economics & Business Management, 1(1), 75.
Williams, L.J., & Anderson S.E. (1991). Job Satisfaction & Organizational Commitment as Predictors of Organizational Citizenship and In Role Behaviors. Journal of Management, 17(3), 601 – 617.
Yadav, L.K., & Gupta, P. (2017). Procedural Justice, Job Satisfaction and Organizational Citizenship Behavior: Mediating Role of Organizational Trust – Indian Tourism Industry Study. Management & Labor Studies, 42(3), 275 – 392 doi:
