Month: August 2017

Editorial : New Strategic Opportunities for the United States in South Asia and Its Neighborhood Gurumurthy Kalyanaram

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A version of this article appeared in Wilson Quarterly in Spring 2016. Please see the following link: https://wilsonquarterly.com/quarterly/the-post-obama-world/why-the-rise-ofsouth-asia-should-interest-the-u-s/ Editorial from Dr. Gurumurthy Kalyanaram A salient, but somewhat overlooked, element of the Obama presidency is the rise of new strategic opportunities for the United States in South Asia and its neighborhood, through the revival and strengthening Read More …

Role of Empathy and Customer Orientation in Job Satisfaction and Organizational Commitment

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Author Gordhan K. Saini S. K. Pandey Archana Singh Gurumurthy Kalyanaram Role of Empathy and Customer Orientation in Job Satisfaction and Organizational Commitment Researchers have paid considerable attention to the concept of customer orientation, particularly in the services sector. It is shown that customer-oriented organizations are more likely to contribute to customer satisfaction and organizational Read More …

Antecedents to Job Satisfaction in the Airline Industry

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Author George Kurian Prathamesh Muzumdar Abstract Job satisfaction and other unit-level organizational behavior characteristics have been widely explored in the management literature. This study contributes to the organizational behavior literature by empirically investigating important unit-level organizational behavior characteristics in the airline industry such as work-family conflict, sympathy, networking, job satisfaction and job autonomy. Data collected Read More …

Understanding Customer Orientation of Delhi Metro’s Service personnel and its impact on Customer Satisfaction: An Empirical Investigation

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Author Govind Nath Srivastava Abstract Services are people centric, humanistic and subjective, and the outcome of the service experience mainly depends on the quality of inter-personal interactions between service contact personnel and customers. Customer orientation is one of the most important determinants of success of a service organization as customers form their perceptions about service Read More …

Perspective-Taking for Policy-Making: An Analysis of Canadian Cross-border Shopping

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Author Michael S Mulvey Charles E Gengler Michael Lever Abstract Research plays an essential role in policy analysis and is a significant tool used to identify and prioritize alternatives for intervention. Yet public policy problems have a reputation for being complex because one problem (i.e. shopping behavior) can be viewed as part of a larger Read More …