Review of Evaluative Criteria used by Consumers Preceding Purchase Decisions of FMCGs

Abstract This paper is an exploratory review of literature to understand and obtain insights on the evaluative criteria consumers use to make purchase decisions of FMCG products. Understanding consumers’ psyche is a very complex process; it becomes more complex when consumers evaluate alternatives before they purchase FMCG products to satisfy their needs. Knowledge of various Read More …

Customers’ Preference Towards Functional Benefits Versus Experiential Benefits from Bank Brands

Abstract The Indian banking industry has been a witness and a party to an important transition. Gone are the days when banks were operating in a sellers’ market and could take advantage of it. They could afford being dingy, shabby places ruled by snob officers who took advantage of customers’ weak position and could thrive Read More …