Service Quality in Natural Gas Distribution: A Study

Received: 11 Nov 2020| Revised: 20 June 2021 | Accepted: 10 Sept. 2021https://doi.org/10.53908/NMMR.290403 Vol 29, Issue-4, October-December 2021 Abstract Purpose: Using the SERVQUAL model in the Natural Gas Distribution business context, the research paper examines and compares the quality of service parameters of two City Gas Distribution (CGD) companies engaged in Piped Natural Gas (PNG) Read More …