Emotions and Performance: Role of Emotional Intelligence


Rashmi Rai


Emotions play a key role in employees’ performance especially in the case of jobs that involve face-to-face interactions with customers. It becomes necessary that employees maintain balanced emotions in their approach towards work. Despite popular interest, there is a lack of research on how emotional intelligence is related to job performance. As a result, knowledge of whether emotional intelligence is related to employee performance and the mechanisms that may underlie such a relation is partial. This study is on the influence of emotional intelligence on job performance for the automobile industry in Bangalore. In this study, the impact of
emotional intelligence (EI) on employees’ job performance was analyzed. The effect of demographic variables , e.g. gender, age and academic qualifications on EI score were also explored. The analysis found statistically significant positive correlations between scores on the emotional intelligence scale and the performance scales. This means that higher emotional intelligence scores were closely associated with better performance among executives working in various sectors. The research was conducted by distributing questionnaires to 82 employees who were selected using systematic stratified sampling method.


The world is evolving at a faster pace. It is very important for individuals, organizations and society to cope with the changing environment and needs. Anyone failing to do so will be disappointed and will be taken over by others. Change is important to organizations, because without adjusting to the present situation, the organization will lose its competitive edge. In order to adapt to change, it is important that everyone manage and regulate their emotions.

Emotional Intelligence (EI) has attracted much attention among managers, scholars and educators (Daus & Ashkanasy, 2005) based on the belief that a high level of EI improves the performance of employees. EI can be defined as the ability of emotions and their relationships to recognize the meanings, and to reason and develop a problem-solving attitude, which involves absorption of emotion-related feelings,capacity to perceive emotions, understand information related to emotions and manage them (Mayer, Salovey & Caruso, 2000, p. 267).

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