Understanding Customer Orientation of Delhi Metro’s Service personnel and its impact on Customer Satisfaction: An Empirical Investigation

Author Govind Nath Srivastava Abstract Services are people centric, humanistic and subjective, and the outcome of the service experience mainly depends on the quality of inter-personal interactions between service contact personnel and customers. Customer orientation is one of the most important determinants of success of a service organization as customers form their perceptions about service Read More …

Emotional intelligence – the moderator of leadership styles and performance

Abstract By applying emotional intelligence (EI), a manager can make a positive impact on the performance of the organization. The leader or manager should understand EI and the need of the employees. The objective of the study is to predict whether the leadership style and emotional intelligence assists in predicting the performance of an organization. Read More …

A theoretical construct of the impact of religious beliefs on accounting practices in the indian and global context

Abstract It is a known fact that the spirit of accounting for maximizing wealth of the shareholder could lead accountants to create some scandals like Enron and Anderson. It is said that scandals occur due to the effect of capitalism, individualism, materialism and secularism embodied in accounting. Accounting itself has spiritual values including honesty, trust, Read More …

Understanding Innovation-Values Fit from the Consumer Perspective: A New Mixed-Model Approach

Abstract Innovations that are perceived to be the means to realizing important personal values have a greater likelihood of success than those that clash with or impede value fulfillment. The concept of innovationvalues fit (or value compatibility)explains broad patterns of consumer adoption across diverse product categories. However, the simple “poor-neutral-good” scales typically used to measure Read More …

Empowerment through E-Governance in Developing Economies – The case of India

Abstract This paper focuses on strategies undertaken in India and other developing economies to achieve empowerment of all stakeholders, particularly the rural poor, through context oriented policies of egovernance. With a strong emphasis on principles of governance, the government’s involvement in the implementation of information and communication technology at all levels of central and state governments Read More …

A Practical Application of Monte Carlo Simulation for Options Pricing

Abstract In this paper, an attempt has been made to describe a practical application of the Brownian-walk Monte Carlo simulation in option pricing. This simple Monte Carlo routine is useful in option pricing and forecasting productivity, installation rates, labour trends, etc. While Monte Carlo simulation is very useful and relevant to calculate the “P50 value” Read More …

Leveraging Cloud – Based Information Technologies for Organizational Agility: A Conceptual Model

Abstract Chief Information Officers have always struggled to implement right Information Technology (IT) solutions aligned with business strategy, with speed. The challenges of doing the same include upfront costs and skills required to implement the project. The organizations which are able to do the same stay one step ahead of their competition. Hence, IT organizations Read More …