FairPay Relationship Pricing: An Adaptive, Value-Based Strategy for Consumer Markets

Author Richard Reisman President and founder, Teleshuttle Corporation Abstract As businesses confront the challenges and opportunities of the digital era, they should look deeply at their assumptions about the basic social contract and value propositions that drive customer relationships, and how they center on price and value. Businesses still set prices unilaterally, in advance, with Read More …

Market Orientation in non-profit organisations

Author Rupinder Kaur, SRF, School of Business Studies, Punjab Agricultural University, Ludhiana Babita Kumar, Professor, School of Business Studies, Punjab Agricultural University, Ludhiana, Punjab Abstract Non-profit organisations (NPOs) have remained in focus of various researchers and practitioners over the last few decades. The proliferation of these organisations around the world has resulted in studies across Read More …

Antecedents to Job Satisfaction in the Airline Industry

Author George Kurian Prathamesh Muzumdar Abstract Job satisfaction and other unit-level organizational behavior characteristics have been widely explored in the management literature. This study contributes to the organizational behavior literature by empirically investigating important unit-level organizational behavior characteristics in the airline industry such as work-family conflict, sympathy, networking, job satisfaction and job autonomy. Data collected Read More …

Understanding Customer Orientation of Delhi Metro’s Service personnel and its impact on Customer Satisfaction: An Empirical Investigation

Author Govind Nath Srivastava Abstract Services are people centric, humanistic and subjective, and the outcome of the service experience mainly depends on the quality of inter-personal interactions between service contact personnel and customers. Customer orientation is one of the most important determinants of success of a service organization as customers form their perceptions about service Read More …

Empirical Study of Credit Rating Migration in India

Author Debasish Ghosh Abstract Credit rating agencies assess the credit worthiness of specific debt instruments. To determine a bond’s rating, a credit rating agency analyzes the accounts of the issuer and the legal agreements attached to it, to produce the chance of default, expected loss or a similar metric. The metrics vary between agencies. The Read More …

Antecedents to Customer Acceptance of Information in E-Word of Mouth

Author Anita Sukhwal Anshul Mathur Abstract The increasing rate of online shopping and online search of information about products and services has made online reviews or E-Word of Mouth (E-WoM) a common phenomenon with consumers. User generated opinions and information are gaining acceptance from prospective customers while they browse online for goods and services. Consumers Read More …

Emotions and Performance: Role of Emotional Intelligence

Author Rashmi Rai Abstract Emotions play a key role in employees’ performance especially in the case of jobs that involve face-to-face interactions with customers. It becomes necessary that employees maintain balanced emotions in their approach towards work. Despite popular interest, there is a lack of research on how emotional intelligence is related to job performance. Read More …