- George Kurian
- Prathamesh Muzumdar
Job satisfaction and other unit-level organizational behavior characteristics have been widely explored in the management literature. This study contributes to the organizational behavior literature by empirically investigating important unit-level organizational behavior characteristics in the airline industry such as work-family conflict, sympathy, networking, job satisfaction and job autonomy. Data collected from a survey of 108 employees working in a low-cost airline was used in the present study. The results indicate a significant positive effect of work-family conflict, sympathy and job autonomy on job satisfaction, and a significant positive impact of servant leadership on sympathy. Our findings can lead to improved job satisfaction, which, in turn, leads to better tangible outcomes such as higher customer satisfaction and
higher firm profit for the airline industry.